T&Cs & Privacy Policy
By visiting and/or purchasing from The Hanger Bike Co you agree to accept the practices described in this policy.
The item/s available for purchase on this website/store may differ in terms of pricing and availability to that displayed.
PERSONAL INFORMATION COLLECTED BY THE HANGER BIKE CO:
The Hanger Bike Co uses information that we collect from our visitors to personalize and improve your visit at thehangerbikeco.co.za or on social media platforms. We gather the following types of information:
Information you give us: The Hanger Bike Co collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in an on-line survey, or when you communicate with any of our departments such as customer service, sales or technical support through our website, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.
Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as “cookies” which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyse the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.
SHARING OF INFORMATION WITH THIRD-PARTIES:
Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, analysing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.
LAW ENFORCEMENT AND PROTECTION OF USERS:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, and protect the legal rights of us and our users, or when we believe it is needed for fraud protection.
SECURITY:
The Hanger Bike Co offers Yoco secure online payment option that features the 3D secure security method. You may need to confirm with your bank that your account is able to make 3D secure payments.
RISK OF LOSS:
All items purchased from The Hanger Bike Co are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the courier. It is your responsibility to request insurance on your parcel. You will be quoted in addition to your total checkout amount.
RETURNS, REFUNDS, AND TITLE:
If you are dissatisfied with an item purchased from our website/store you may return it to us. The Hanger Bike Co does not give refunds. Store credit will be loaded to your account and is the usable for online/in store purchases. Replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
If a product has been specifically order for the said client, the deposit is non-refundable. It will be up to The Hanger Bike Co’s discretion if deposits can be returned
We will exchange a product provided that:
- There is valid proof of purchase, i.e. invoice;
- It is within 7 days of the original purchase date;
- It is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused.
- For hygiene reasons, apperal may not be returned or exchanged.
All refunds are processed strictly in accordance with the original sales tender type and only after confirmation.
Please note that the cost of couriering the product back to our store if it was online purchaser or instore shall be incurred by the purchaser.
If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, The Hanger Bike Co will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be actioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.
EFT PAYMENT METHOD
The Hanger Bike Co will only process your order once full payment reflects in our account. To avoid processing delay, please use the “clear immediately” feature provided by your bank when making use of this payment method. You MUST use your relevant order number as a recipient’s reference. Any other reference will cause a delay as the online department works strictly by order number references only. Please email proof of payment to The Hanger Bike Co, info@thehangerbikeco.co.za or admin@thehangerbikeco.co.za as well. Screenshots do not qualify.
PENDING ORDERS:
Stock is only reserved once full payment has been made. Failure to make payment on PENDING orders after 5 days will result in your order being cancelled on our system.
PRICING
Items featured on our website may not always be in stock. In-store prices may differ from prices available on our website. Prices and specifications subject to change without notice. The price advertised on the holder cover may vary due to different the various options within the holder, therefor; the price that is added to your shopping cart is the final price. If you cannot add the item to your cart, it is very likely that stock is not available. You may contact us to confirm. Giftcards and/or Online Vouchers cannot be refunded or redeemed for cash.